10.1. Cancellation Requests

• All class cancellation requests must be submitted through the Class Cancellation Request Form.

• The form can be accessed by clicking the “Class Cancellation Request” button at the bottom of the class product page. 

• Cancellations are considered effective only once the form has been successfully submitted.

• You will receive an email confirmation outlining the cancellation outcome after your request has been reviewed.

10.2. Refund Eligibility by Cancellation Time

All cancellation deadlines are calculated based on the start time of the first class in the session.

• 72+ hours before the first class start time: Full refund

• 24+ hours before the first class start time: Studio class credit only

• Less than 24 hours before the first class start time: No refund and no studio class credit

10.3. Studio Class Credit

• Studio class credit is issued in the form of a promo code equal to the class fee.  

• The promo code may be used toward registration for a future studio class only.

• Studio class credit has no cash value and cannot be redeemed for a refund.

• Studio class credit expires 12 months from the date of issuance.